Terms & Conditions

Terms & Conditions for RLWC Ticketing

1. RLWC Ticketing is a department of Rugby League World Cup 2013 Limited (the RLWC) which sells tickets on behalf of the RLWC and the Rugby Football League (the RFL). Every event sold by RLWC Ticketing will be promoted by the RLWC. The Stadium is owned by the Stadium Owner, and managed by the Stadium Management. The RLWC, the RFL and Stadium Owner and Stadium Management are together called "the Management". 

2. The ticket confers a right on the ticket purchaser and or any ticket holder authorized by RLWC Ticketing to be permitted admission to the Stadium for the Match detailed on the face of the ticket and is issued subject to these terms and conditions, those of the host Stadium’s Ground Regulations and the RFL & RLWC approved Code of Conducts (including the RFL’s Respect and Tackle It Policies). A person shall only be admitted into the Stadium on presentation of the entire ticket. The ticket must be retained for presentation in order to take the designated seat within the Stadium. 

3. The ticket and intellectual property are and remain at all times the property of the RLWC. Tickets that have been lost, stolen or destroyed will not be replaced. 

4. A ticket shall become void and there shall be no right to enter the Stadium nor any entitlement to a refund where the RLWC has reason to believe that it: 

a) is being used by anyone other than the ticket purchaser and or any ticket holder as authorised by RLWC Ticketing 

b) is to be or has been the subject of any dealing in tickets in contravention of Section 166 of the Criminal Justice and Public Order Act 1994 (as amended) or any other relevant legislation or where there are reasonable grounds to suspect such dealings; or 

c) is to be or has been sold to another at a higher price than its face value; or 
d) is to be or had been used as a prize in a lottery, competition of for any other promotional or advertising purpose without the express written consent of the promoter of the match and the RLWC; or 

e) is a concession ticket which is held or used by a person who is not entitled to a concession. Any contravention of the above provision puts at risk the purchaser or recipient of a ticket from a source other than from the RLWC (or authorised outlet/agency). The ultimate bearer of the ticket may suffer financial loss and be refused admission without refund. 

5. The Management reserves the right to refuse admission or eject from the Stadium without refund any person: 

a) who is in breach of these terms and conditions and or those of the stadium ground regulations 
b) who does not produce a valid ticket on request (including babies and children); 
c) who holds a ticket in breach of Clause 4 above; 

d) whose presence within the Stadium may be a source of danger, nuisance, or annoyance or otherwise give rise to concerns in relation to the safety and security arrangements for the Match. This includes excessive noise, the use of foul, obscene, abusive or racist language and the throwing of any object, which might injure or cause damage to people or property; 

e) who fails to comply with instructions from a Police Officer or Steward, including refusal to be searched by a Police Officer or Steward; 

f) who is in possession of any article which may be used as a weapon, projectile, missile or explosive substance which includes but is not limited to flares and smoke bombs, or any bottle, can or tin or who is in possession of drugs, alcohol, animals, other dangerous objects identified by the stewards or any equipment which may be used in contravention of Clause 7 below. 

g) who appears to be under the influence of alcohol and/or drugs; 

h) who is banned from attending matches by the RLWC, stadium owner or relevant courts or authorities. 

i) who is suspected of committing, or being likely to commit, or having committed a criminal offence within the Stadium; 

j) who enters an area prohibited to the ticket holder or damages, interferes with or tampers with the property of the Management; or 

k) who stands: 
- on a seat 
- in a seated area persistently 
- in a gangway or 
- climbs over any fences or other structures without express permission; or

l) occupying a seat other than that specified by the ticket unless instructed or otherwise by a police officer or steward. Any contravention by a person of the above provision puts the person at risk of financial loss. 

6. The Ticket Purchaser and or Holder consent to release personal information to the Police or other third parties. 

7. The use of cameras or any photographic video or audio recording equipment within the Stadium for any purpose whatsoever is strictly prohibited without the prior written consent of the RLWC. Any person acting in breach of this provision shall be liable to be ejected from the Stadium without refund and to deliver up any tapes, films, disks or other recordings. The copyright in any unauthorized recording or transmission is assigned (by way of present assignment of future copyright pursuant to Section 91 of the Copyright, Designs and Patents Act 1988) to the RLWC. Subject to the preceding provisions of this paragraph, mobile phones are permitted provided that they are used for bona fide personal and private calls only. 

8. Neither the Management nor their servants or agents shall be liable for any loss, injury or damage howsoever caused to a person and/or his property, save for loss, death or personal injury caused by its negligence. 

9. The Management shall not be responsible for any interrupted and/or restricted view and or loss of enjoyment of the Match caused by: 
- virtue of the position of the seat; or 
- the action of others. 

10. Neither the Management nor their servants or agents shall be liable in any circumstances for any unforeseen or indirect losses such as, for example, but without limitation, accommodation and/or travel expenses. 

11. Each person attending a match at the Stadium consents to: 

- the recording of his likeness and/or voice by any means (including but not limited to audio and visual recordings by television cameras and photographers) (together "Images"); and the permanent storage of such recordings; and 
- the commercial exploitation, throughout the world, of his Images by any means by the Management and the RLWC Commercial Partners without compensation. Details of the RLWC current Commercial Partners can be obtained by writing to the RLWC at Red Hall, Red Hall Lane, Leeds LS17 8NB. Save for official team merchandise and/or other rugby league clothing worn in good faith, any person attending a match shall not bring into, use or display within the Stadium any sponsorship, promotional or marketing materials. Any person attending a match shall not offer (either free or for sale) within the Stadium any goods of any nature without the written permission of the RLWC. 

12. The RLWC does not guarantee that a match will take place at a particular time or on a particular date and the RLWC reserves the right to reschedule a match without notice. No exchange of, nor refund for, tickets shall be made, save in the following circumstances: 

a) Postponed Date of Match Before Kick-off 

In the event of the postponement of a match before entry has been permitted to the Stadium, the ticket will be valid for the rearranged playing of the Match. 

Where a Match is postponed after entry to the Stadium, and before the Match kick-off, entry to the Stadium for the rearranged playing of the Match shall only be permitted on presentation of the ticket stub or such other voucher as may be issued and subject to compliance with any other arrangements as may be announced at the time. 

A person unable to attend the rearranged playing of the Match shall be entitled to a refund of the ticket price paid (including any booking fee and related transaction charge) provided that application for a refund is received at the original point of sale, i.e. RLWC Ticketing, the RLWC agent or the Stadium (or such other address as may be notified by the Management) within 7 days of the day of the announcement of the rearranged playing of the Match, enclosing the ticket or ticket stub or 72 hours before the rearranged match whichever is sooner. 

For the avoidance of doubt any entitlement to postponement in this clause 12a applies only to a change of the Match date and does not apply to any other change including by way of example but not limitation the kick off time or venue. 

b) Postponed date of Match After Kick-off In the event of the postponement of a Match after kick-off, a person shall be permitted to enter the Stadium for the rearranged fixture on the presentation of the ticket stub or such other voucher as may be issued and subject to compliance with any other arrangements as may be announced at the time. 

A person unable to attend the rearranged playing of the Match shall be entitled to a refund on the basis set out above, save that the refund shall be 50% of the ticket price paid (including any booking fee and related transaction) if the Match is postponed before the commencement of the second half and no refund of such ticket price where it is postponed between the commencement of the second half and the completion of the Match. 

An application for a refund must be received at the original point of sale, i.e. The RLWC Ticketing, RLWC agent or the Stadium (or such other address as may be notified by the Management) within 7 days of the day of the announcement of the rearranged playing of the Match, enclosing the ticket stub, or 72 hours days before the rearranged match, whichever is the sooner. 

c) Abandonment of a Match (No Rearranged playing of the Match) When a match is abandoned before kick-off, a person shall be entitled to a refund of the ticket price paid (including any booking fee and related transaction charge) provided that application for a refund is received at the original point of sale, i.e. RLWC Ticketing, the RLWC agent or the Stadium (or such other address as may be notified by the Management) within 28 days of the day of the announcement of the abandonment, enclosing the ticket or ticket stub. 

Where a Match is abandoned between kick-off and commencement of the second half the refund shall be 50% of the ticket price paid (including any booking fee and related transaction charge) and no refund of such ticket price where the match is postponed between the commencement of the second half and the completion of the Match. 

All correspondence in relation to refunds must be addressed to the original point of sale (or such other address as may be notified by the Management) and marked "Match Refunds". The name and address of the person who made the original booking must be supplied in block capitals for a refund to be given. Please allow 28 days for a refund to be made. 

In each of the above circumstances, 12(a),12(b) and 12(c) a refund shall only be made on presentation of the ticket stub or ticket. The Management shall not be liable in any event for any other amounts incurred by the ticket holder including, for example, but without limitation for any hotel and/or travel expenses.

In each of the above circumstances, 12(a), (b), (c) The Management reserves the right to reschedule the Event and to alter or change the programme, staging or seating without prior notification and without refund or exchange of Ticket and without any liability whatsoever, however any alternative seating will be of no lesser value than the seat provided under this Ticket.
In the event that a match is re-arranged, all details for the re-arranged match will be available from RLWC Ticketing the RLWC website at www.rlwc2013.com 

13. Concessions may be available for certain games as advertised from time to time. If applicable, concessions refer to adults aged 65 years and over and juniors aged 16 years and under on the date of the game unless stated and only on proof of age. 

Subject to the host Stadium’s regulations and availability, a child aged 2 years or under shall be entitled to a ticket to a match which entitles them to free entry to the match provided that they do not required an individual seat and are accompanied at all times by a parent / guardian. 

14. All dates, venues and kick-off times are subject to change and should this happen, all tickets purchased will be exchanged for a replacement ticket for the alternative date, venue and or time at the discretion of the RLWC and subject to availability. In the event that there is insufficient availability and or that the RLWC elects, a full refund will be given and the ticket cancelled without liability. However, neither the Management nor their servants or agents shall be liable in such circumstances for any losses such as, for example, but without limitation, hotel and/or travel expenses. 

15. It is not possible to change tickets once they have been allocated.

16. Any order placed online is simply a request for tickets and the RLWC do not guarantee a ticket will be issued simply because a web based booking has been made. In the event of incorrect credit card details being entered or insufficient funds being in an account, the RLWC will not be liable for non delivery of a match ticket (RLWC will not accept responsibility to have to contact the client). All information, dates and times are kept as accurate as possible but are subject to change. The information given should be taken as a guide only. 

17. These conditions shall be governed by and construed in accordance with the laws of England and Wales and the parties hereby submit to the exclusive jurisdiction of the courts of England and Wales.